If you don't see your question, our support team replies in under 9 minutes on Slack.
Fastest path: search our Knowledge Base, then ping the team. Most accounts get a first response from a real engineer in under 9 minutes during business hours, and within the SLA window of your plan around the clock.
The Knowledge Base covers every product area — Proxy Users & IAM, Residential, Mobile, ISP, billing and account management — with step-by-step guides and copy-pasteable snippets. Developers also get a full OpenAPI reference plus runnable examples in Python, Node, Go and cURL.
Email and ticket support runs 24/7. Live chat is staffed Monday–Friday 08:00–22:00 CET. Scale and Enterprise plans add a dedicated Slack channel, 24/7 on-call and a named technical account manager.
Residential proxies route your requests through real consumer IPs supplied by home ISPs. Because the target site sees a normal household IP rather than a datacenter ASN, blocks and CAPTCHAs are far less frequent — making this the best fit for large-scale web scraping, price aggregation and geo-restricted research.
Mobile proxies use IPs assigned by mobile carriers to phones and tablets on 4G/5G networks. Carriers rotate these IPs across many real subscribers, so they carry a very high trust score on social platforms, ad networks and any service that flags datacenter traffic. Ideal for account management, mobile QA and ad verification on mobile creatives.
Pick residential when you need broad country/city coverage and high concurrency at the lowest per-GB cost. Pick mobile when the target is mobile-first (Instagram, TikTok, app stores, mobile ad networks) or when residential IPs are getting flagged. You can mix both from one dashboard and switch by changing a single endpoint.
Authenticate with username + password on the proxy endpoint, or whitelist your server's static IP — both work simultaneously. Our Proxy User & IAM system lets you create per-project sub-users, set bandwidth caps, restrict targets and rotate credentials from the dashboard without touching your code.
Residential traffic is sourced from all tier-1 consumer ISPs in 195 countries (Comcast, Spectrum, Deutsche Telekom, BT, Orange, KDDI and hundreds more). ISP proxies sit on premium hosting ranges held by names like AT&T, Sprint and Verizon for long-lived static sessions.
Filter your pool down to a specific country, region, city, ASN or mobile carrier by adding parameters to the username string — e.g. `country-us-state-california-carrier-tmobile`. ASN targeting is available in 60+ countries; carrier targeting covers every major operator we have live sessions on.
Two modes: rotating (a fresh IP on every request, perfect for parallel scraping) and sticky (the same IP is held for up to 30 minutes, perfect for logins and multi-step flows). Switch between them per-request by changing the username suffix — no plan changes required.
Every plan includes unlimited concurrent connections, unlimited threads and unlimited requests. You're only ever metered on bandwidth (residential/mobile) or active IPs (ISP). Spin up 50 or 50,000 workers — your bill stays predictable.
Bytedocks is a legally incorporated company based in the EU and operates under full GDPR compliance. Every residential and mobile peer in our network has opted in through a vetted partner SDK and is compensated for the bandwidth they share. We publish an annual third-party sourcing audit and sign DPAs on every plan — contact [email protected] for a copy.